Team Lead - Transitions
Job Description
- Handling multiple transitions and projects across MGSC (planning, tracking, periodic review, monitoring, risk management)
- Plan and schedule project deliverables, goals and milestones.
- Define requirements and plan project lifecycle deployment through coordination of project kickoff
- Stakeholder and customer management
- Supporting in FTE forecasting for new transitions and FTE billing
- Defines resources and schedule for project/program implementation
- Create strategies for proactive risk mitigation and contingency planning
- Manage Projects within the budgeted cost, timely escalation of issues and their resolutions
- Project Transparency – daily/weekly/monthly updates and project progress reported as per agreed schedule
- Supporting service management team and ensuring 100% accurate reporting as per agreed timelines
- Report Automation and drive efficiencies
- Identifying and working on new/existing projects leading to business efficiency
Qualifications
- Build strong customer relationship across all customer segments
- Identify potential risks & challenges and measures to mitigate them
- Drive Efficiencies & identify improvement areas wherever possible
- Supporting the team with the responsibility for mentoring & developing the potential talent pool
- To support, motivate & review team performance
- Ensuring discipline, professionalism & caring attitude within the team that helps foster a strong team
What gives you an edge/ Impact you will make if you have
- Broad understanding of solutions that can be performed from a GSC
- Project Management aptitude and skills
- Excellent & Proactive communication skills both written & verbal
- Hands on with preparing presentations using MS PowerPoint
- Hands on with using MS Teams for collaboration
- Good office computing using MS Excel
- Solution oriented attitude
