Specialist — Supplier Enablement & Transaction Monitoring (SAP Ariba Network)

Role Overview

As Supplier Enablement & Transaction Monitoring Specialist, you will own the complete supplier-facing operations of the GSC India Indirect Procurement team within Ariba Network. Your scope covers the full supplier lifecycle: onboarding new suppliers onto Ariba Network, managing the centralised supplier communication inbox, maintaining supplier portal content, and monitoring the daily health of purchase order transmissions and electronic transactions. You will work closely with country Procurement teams across Europe and with internal Accounts Payable teams to ensure suppliers are enabled, active and transacting without friction.

Key Responsibilities

Supplier Support & Communication:

• Operate the centralised GSC India supplier communication inbox — triaging, prioritising and resolving supplier queries relating to POs, invoices, payments and Ariba Network portal access
• Coordinate with local country contacts for language-specific supplier queries (European languages)
• Maintain standard supplier response templates and contribute to the shared GSC knowledge base

Supplier Onboarding & Enablement:

• Invite and onboard suppliers to Ariba Network in alignment with country Procurement teams and category managers
• Support suppliers through the full Ariba Network registration and configuration process
• Track and report on supplier onboarding progress and electronic transaction adoption rates on a weekly basis
• Drive adoption of electronic transactions (PO, invoice, order confirmation) through proactive outreach and guidance

Portal Management:

• Maintain and update supplier portal content on Ariba Network — guides, FAQs, training materials and process announcements — in English and core European languages
• Monitor supplier usage and engagement with the portal, reporting monthly to the Team Lead

Order & Transaction Monitoring:

• Monitor PO transmission and order confirmation status in Ariba Network daily, covering all GSC-supported METRO entities
• Proactively identify failed, blocked, delayed or unconfirmed transactions and initiate follow-up directly with the relevant supplier
• Track resolution of all open transaction issues in the shared monitoring log, ensuring cases are closed within agreed SLA
• Coordinate with internal Procurement and Accounts Payable teams where resolution requires action beyond the supplier
• Escalate systemic or recurring transaction issues to the Team Lead and the relevant country Procurement contact
• Produce a weekly transaction monitoring report covering open issues, resolution rates and recurring failure patterns

Continuous Improvement:

• Identify patterns in supplier queries or transaction failures and propose portal content or process improvements to reduce repeat contacts
• Support the development of a supplier tiering model to prioritise onboarding effort by transaction volume and risk level
• Contribute to knowledge base articles enabling supplier self-service on common AN issues

Skills & Competencies

• Solid understanding of Ariba Network (AN) — supplier registration, PO/invoice processes, order confirmation and portal navigation
• Familiarity with purchase order and invoice workflows in a procurement or finance shared services context
• Strong communication skills in English — professional, clear and supplier-friendly in both written and verbal interactions
• High attention to detail — able to identify transaction anomalies quickly and follow through to resolution without losing track of open items
• Organised and disciplined in tracking: comfortable managing a shared inbox, a monitoring log and an onboarding tracker simultaneously
• Proactive and self-directed — follows up on open issues without being prompted and escalates at the right moment
• Collaborative — works effectively with country Procurement leads and internal AP teams across European time zones
• Analytical mindset — comfortable reading transaction dashboards and exception reports to spot patterns
• Interest in or awareness of European business culture is beneficial given the multi-country supplier base

Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, Procurement, Finance or a related field
• 2-4 years of experience in supplier management, procurement operations, accounts payable, shared services or vendor support
• Hands-on experience with SAP Ariba Network (supplier-facing) is required — candidates without AN experience will not be considered
• Broader SAP Ariba platform experience (Guided Buying, contract module) is a plus
• Experience with SAP S/4HANA (MM or FI module) is an advantage
• Experience in a multi-country or international shared services environment is preferred
• Fluency in English is required; working knowledge of German, French, Spanish, Italian or Polish is a strong advantage