SAP Support Analyst

Your Responsibilities: 

• Supporting the METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting;  
• Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;  
• Diagnosing and troubleshooting issues on live production environments;  
• Analyzing and solving the incidents sent by the First Level Support;  
• Assessing, troubleshooting and escalating user problems to specialized teams when necessary.  

Required key competencies and qualifications:

• Knowledge of SQL language: performing queries, ability to understand basic SQL code;
• Prior experience working with SAP solutions.
• Analytical thinking and problem solving skills;
• Proactive, result oriented team-player with the ability to work independently also;
• Ability to respect deadlines and prioritize a busy workload;
• Good verbal, written and inter-personal communication skills;
• Able to define problems and identify solutions
• Very good fluency in English (written and verbal).