IT Support Engineer
Job Description
- Desktop Support (windows installation, software installation, basic hardware issues troubleshooting)
- VDI Support, ESXi support (knowledge of windows server – 2008,2012,2016, 2019)
- Knowledge of VMware ESXi servers
- Knowledge of O365 suite and support
- Knowledge of troubleshooting of HP/Lenovo hardware issues
- Knowledge of networking (Wi-Fi, LAN connectivity issues)
- Basic knowledge of configuration and managing CISCO Meraki devices (Switches, MX devices etc.)
- Knowledge of activity directory, DNS, DHCE, Office 365 etc.
- Installing and configuring client laptops
- Responding to client IT support requests.
- Meeting with users to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
Qualifications
- Bachelor’s degree in information technology or computer science.
- Must have professional certificate MSCE & Azure.
- Proven work experience as a technical support engineer.
- Knowledge of web services, API, and IP-based protocols.
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware/software and OS level issues.
- Excellent written and verbal communication skills.
- Ability to think critically.
