Full Stack Engineer

Fullstack Engineer T4 – Customer Care & Telesales

About us:  

Passion for food. Hunger for tech. We make METRO digital.  

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.   

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!  

How you will make an impact?  

Customer Care & Telesales supports METRO’s post-sales service processes and plays an important role in ensuring a smooth customer experience after a purchase has been completed. It covers key activities such as repairs, warranty handling, customer support, incident management, resource coordination, and inbound customer communication.

You will be joining the solution as part of the product team, taking on the role of a Full Stack Engineer. The team is responsible for supporting and continuously improving the systems and processes used throughout the service lifecycle, helping METRO handle customer requests efficiently and reliably.

The team sits at the intersection of customer service and operational processes, ensuring that incidents and service requests can be captured, coordinated, and followed through to resolution. Reliability, usability, and efficient integration with the surrounding METRO ecosystem are therefore important aspects of the solution.

The team’s responsibilities include supporting repair and warranty processes, enabling incident handling and customer communication, coordinating the resources involved in service activities, and providing the technical capabilities and integrations required to deliver an efficient post-sales experience.

Your Responsibilities:  

• Being involved in all phases of software engineering, from inception to coding, testing, delivery and operation
• Developing high quality code that follows best practices and clean code principles; 
• Advocate for improvements to product quality, security and performance; 
• Collaborating with other engineers or team members
• Work on various layers of the infrastructure
• Interacting with the users in order to understand and characterize their needs and advise them if necessary