Assistant Manager - Demand and Supply Planning

Position Summary

As the Demand and Supply Planning Lead, you will be at the heart of our "Wholesale to the max" (sCore) strategy, driving operational excellence and customer satisfaction. You will lead a team of Demand and Supply Planners, overseeing the end-to-end planning process for our diverse product assortment across all channels (Cash & Carry, Food Service Distribution). This role is critical for ensuring optimal product availability, managing inventory efficiently, and fostering a culture of data-driven decision-making within our integrated planning framework. You will be a key player in leveraging our advanced planning systems, including Blue Yonder (MDSP) and our EDGE analytics platform, to achieve our ambitious business goals.

Key Responsibilities

1. Team Leadership & Development:

• Lead, mentor, and develop a team of Demand and Supply Planners, fostering a collaborative and high-performance culture.
• Define clear roles, responsibilities, and performance metrics (KPIs) for the team, aligned with SCM objectives.
• Champion the "Day in the Life Of" (DILO) best practices for planners, ensuring standardized and efficient daily and weekly workflows.
• Act as the primary point of contact and escalation for the planning team, providing guidance and resolving complex issues.

2. Demand Planning & Forecasting:

• Oversee the demand planning process, ensuring the generation of accurate statistical forecasts at the Demand Forecasting Unit (DFU) level.
• Guide the team in managing forecast exceptions, analysing historical sales data, and incorporating market intelligence to refine forecasts.
• Collaborate with Category Management and Sales to integrate promotional plans and pricing programs (e.g., Metro Mail, Buy More Pay Less - BMPL), new product introductions (NPI), and product lifecycle (PLC) changes into the demand plan.
• Drive continuous improvement in forecast accuracy and bias, utilizing tools like EDGE Analytics for root cause analysis.

3. Supply & Inventory Management:

• Supervise the supply planning process within our Metro Demand and Supply Planning (MDSP) system to ensure high availability while optimizing stock levels.
• Oversee the creation and management of purchase orders (POs) and sales orders (SOs), including the approval process for manual order requests (MORs).
• Implement and monitor inventory strategies, including the "Smart Safety Stock" (SmartSS) methodology, to balance between service levels, inventory and E2E costs.
• Manage different supply chain flows, including Direct Store Delivery (DSD), Central Stock (CS), and Break-Bulk Cross-Docking (BBXD), ensuring optimal configuration and execution.
• Collaborate with the Supplier Collaboration team to improve On-Time In-Full (OTIF) performance and resolve supply-side issues.

4. Process & System Optimization:

• Act as a key user and subject matter expert for the MDSP (Blue Yonder) platform, driving its adoption and effective utilization.
• Identify opportunities for process automation and efficiency gains, leveraging tools like our AI-powered EDGE MAiA.
• Ensure master data integrity for all planning-relevant fields (e.g., lead times, MOQs, sourcing rules, calendars) by working closely with Master Data Management (MDM) and IT teams.
• Participate in the design and implementation of new planning functionalities and system upgrades 

5. Cross-Functional Collaboration & Reporting:

• Lead and participate in key S&OP (Sales & Operations Planning) meetings, including Demand Best-Practice and Demand Consensus meetings, to align all stakeholders on a single, integrated plan.
• Communicate supply chain performance, risks, and opportunities to senior management and other departments.
• Utilize the Replenishment Dashboard and other BI tools to monitor KPIs and provide actionable insights to the business.